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SOE Support

Find solutions to common technology problems, Wi-Fi help, University resources, and more!

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Scheduled Maintenance

We will be performing system maintenance starting July 3rd 5:00 PM CST - July 7th 6:00 PM CST. Some sites and features may become unavailable during this time. We apologize for the inconvenience.

Need technology help?

The School of Education's technology support extends to student, faculty, and staff across the many SOE departments and centers.

Our network administrator is the IT professional responsible for the smooth operation of the SOE's IT infrastructure, ensuring everyone has access to the digital resources they need to be successful. In addition to providing technical support to faculty and staff experiencing computer-related issues, our network administrator also:

  • upholds security policies and user management
  • optimizes network performance and efficiency
  • upgrades various hardware and software to keep pace with evolving technology

These behind-the-scenes operations are essential to the productivity and daily functions of students, faculty, and staff at the School of Education.

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Meet our IT Team

We're here to help!
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Mo Khalid

Mo Khalid

  • Manager of Technology Services
ThiCat Vu

ThiCat Vu

  • Graduate Assistant

Technology FAQ

Find solutions to common technology problems below. Can't find a solution to your problem? Submit a ticket, and we'll get to your request as soon as we can.
For all Blackboard-related questions and requests, please email ftdc@olemiss.edu for assistance.
For all Microsoft Authenticator-related questions and requests, please see the IT Security Multi-Factor Authentication page, or email itsecurity@olemiss.edu for assistance.
Step 1: Go to office.com and click "Sign In"
Step 2: Sign in with your @olemiss email account
Step 3: You will be redirected to the University sign in page. Sign in with you university email credentials.
Step 4: Click "Install Office," then "Office 365 apps"

Click here for a visual guide.

Printing from a Cell Phone:

Step 1: Download the Pharos Print App

Step 2: Enter Server Info: mobileprint.it.olemiss.edu; Enter Server Port: 443

Step 3: Log in using your OleMiss WebID credentials

Step 4: Upload file to print

Step 5: In Guyton Hall 225, sign in to the print station computer with your WebID to print

Step 6: Find and select your file from the list and click "Print." You will be charged through your Bursar account per page.

*Note: Your Bursar account will be charged. No refunds for being charged color copies.

Printing from a Laptop:

Step 1: Go to mobileprint.it.olemiss.edu

Step 2: Log in using your OleMiss WebID credentials

Step 3: Upload file to print

Step 4: In Guyton Hall 225, sign in to the print station computer with your WebID to print

Step 5: Find and select your file from the list and click "Print." You will be charged through your Bursar account per page.

*Note: Your Bursar account will be charged. No refunds for being charged color copies.

Click here for a visual guide.

*FOR FACULTY USE ONLY

Step 1: Go to https://my.olemiss.edu/irj/portal

Step 2: Enter your WebID and password.

Step 3: Once in myOleMiss, click the "Faculty" tab > "Class info".

Step 4: On the left-hand side, click "Class rolls and grades".

Step 5: Select the academic term > Submit. Your class section(s) should now appear.

Step 6: Click "Submit final grades" button. (*Note: this button will not appear until the first day of exam week, so you will have to wait until then to submit final grades.)

Step 7: Once you have entered your grades, you will have the option to "save grades as complete" or "safe grades as in progress". You must click "save grades as complete" to officially submit your grades.

Step 8: Once you have submitted as complete, print off your final grades and bring them to the Department of Teacher Education Office (Guyton 316).

Step 1: Open Chrome and click on the three dots on the top right of the page
Step 2: Click "Settings"
Step 3: Click "About Chrome"
Step 4: If your Chrome is not up to date, click the new update to install it

Click here for a visual guide.

At the School of Education, we recommend that students have a PC or Mac laptop to bring to class to access necessary class-related activities and materials. Laptops should meet or exceed the following criteria:

Recommended Technology - For Students

*Note: Students may take advantage of special pricing offered through UM IT Partners.
PC LaptopMac Laptop
ProcessorIntel Core i5 or i7M1 or M2
RAM8 GB or more (16 GB recommended)4 GB or more (16 GB recommended)
Hard Drive500 GB or larger500 GB or larger
Operating SystemWindows 11Mac OS X
Network CardGigabit Ethernet port/adapterGigabit Ethernet port/adapter
Wireless802.11ac802.11ac
Camera & AudioBuilt-in webcam and microphoneBuilt-in webcam and microphone
SoftwareMicrosoft OfficeMicrosoft Office

IT Resources

Find important University resources like Wi-Fi, Office 365, and productivity apps for students, faculty, and staff!

Wi-Fi

Not sure which Wi-Fi network to connect to? Need help logging into the Wi-Fi? Don't worry!

 

Whether you're a student, guest, or UM employee, we got you covered!

 

For Wi-Fi assistance, follow the link below.

Wi-Fi Assistance

Microsoft Office 365

The University of Mississippi now provides Microsoft Office 365 for all faculty, staff and students at no charge!

 

Directions for activating your University-provided Office 365 license can be found below.

Activate Office 365

Apps Portal

Students, faculty, and staff at the University of Mississippi are assigned an @go.olemiss.edu email account that can be used to access a variety of university-related applications for classes, productivity, and more.

 

To see all applications, follow the link below.

Go! Applications

  • Guyton Live Cams

    Curious about what's happening around the Guyton Plaza? Missing the calm views of the Guyton Courtyard? Whether near or far, you can check out our live cams for during fun events or just relax with us!

    View Guyton Live Cams